Shipping Policy
Effective Date: August 31, 2026
At Boutique Stitches, we work to process and ship orders promptly while providing clear expectations about delivery. This Shipping Policy explains our order processing times, shipping methods, costs, tracking, and delivery procedures.
Where We Ship
Boutique Stitches currently ships to addresses within the United States.
Order Processing
Most in-stock, non-custom orders are prepared for shipment within 1–2 business days, unless otherwise noted on the product page.
Personalized, embroidered, made-to-order, and custom products may require additional production time. If design approval, artwork confirmation, or other customer input is required, production may not begin until the necessary information or approval has been received.
Larger custom, business, team, or group orders may require additional production time. When applicable, estimated production timing will be communicated before or during the order process.
Business days are Monday through Friday, excluding major U.S. holidays.
Shipping Methods and Delivery Times
Orders are shipped from Illinois, primarily using USPS.
Typical carrier transit times after an order has shipped are approximately:
Midwest destinations: 2–3 business days
Most other U.S. destinations: 2–5 business days
These delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside Boutique Stitches' control may affect delivery.
Processing time and carrier transit time are separate. For example, an order that requires two business days to process and three business days in transit may take approximately five business days to arrive.
Shipping Costs
Shipping charges are calculated based on the selected USPS shipping service and the destination of the order.
The applicable shipping charge is displayed during checkout before payment is submitted, allowing customers to review the complete order total before completing their purchase.
Boutique Stitches also offers free local shipping to eligible addresses in designated local ZIP codes. Eligibility for free local shipping is determined by the shipping address entered during checkout.
Any other promotional free-shipping offers, when available, are subject to the terms stated with the applicable promotion.
Order Tracking
When tracking information is available, it will be sent to the email address provided with the order after the package has shipped.
Please allow time for the shipping carrier to scan the package before tracking information becomes active.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at info@boutiquestitches.com.
We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered production or has been transferred to the shipping carrier.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address, an undeliverable package, or a package returned to Boutique Stitches may be the customer's responsibility.
Delayed or Lost Packages
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and timelines.
If tracking indicates that your package is significantly delayed or may have been lost in transit, please contact us at info@boutiquestitches.com with your order number.
We will work with you and, when appropriate, the shipping carrier to investigate the shipment and determine the appropriate resolution.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible at info@boutiquestitches.com.
Please include:
Your order number
A description of the damage
Photographs of the damaged product
Photographs of the shipping packaging when available
We will review the issue and determine the appropriate resolution in accordance with our Return & Quality Guarantee Policy.
Custom and Personalized Orders
Many Boutique Stitches products are embroidered or personalized specifically for each customer.
Custom production time varies depending on the product, quantity, artwork requirements, and complexity of the order. Where additional production time is expected, timing will be provided on the product page or communicated directly with the customer.
Delivery estimates do not begin until production is complete and the order has been transferred to the shipping carrier.
Questions About Shipping
For questions about shipping, delivery, or an existing order, please contact:
Boutique Stitches
Email:info@boutiquestitches.com
Phone: 312-508-3685
Mailing & Returns Address:
Boutique Stitches
3 Grant Sq., Suite 178
Hinsdale, IL 60521-3351
Please note that our mailing and returns address is not a retail storefront.