Return Policy

Return & Quality Guarantee Policy

At Boutique Stitches, we take pride in delivering high-quality, beautifully crafted embroidery and thoughtfully curated products. Your satisfaction is our priority, and we stand behind the integrity of our work.

Custom Embroidered Items

Custom and personalized items are made to order and therefore are not eligible for return or exchange unless they arrive defective, damaged, incorrect, or we made an error with your order.

We offer a 30-day quality guarantee on all embroidery. If your custom item arrives with a covered defect or develops a workmanship issue within 30 days of delivery, we will gladly repair, replace, or refund the item.

Covered issues may include:

Fraying or unraveling of threads
Thread color bleeding or significant fading with normal care
Crooked, skewed, or misaligned designs compared with the approved proof or placement guidelines
Incorrect thread colors used that do not match the confirmed selection
Design placement that is inconsistent with the customer-approved mock-up
Other defects in materials or embroidery craftsmanship

To request a resolution, please contact us at info@boutiquestitches.com with your order number, a description of the issue, and clear photos.

If an item is defective, damaged, incorrect, or we made an error with your order, Boutique Stitches will provide a prepaid return shipping label or otherwise cover the applicable return shipping cost. At our discretion, we may replace the item or provide a refund without requiring the item to be returned.

Curated (Non-Custom) Products

We accept returns or exchanges for curated, non-personalized items within 30 days of delivery.

To be eligible for a return or exchange, items must be:

New and unused
Unworn and unwashed
In the same condition in which they were received
Returned with all original tags and packaging intact

For standard returns or exchanges where the item is not defective and Boutique Stitches did not make an error, the customer is responsible for return shipping costs.

How to Initiate a Return or Exchange

To initiate a return, exchange, repair, or other resolution, please email info@boutiquestitches.com with your order number and the reason for your request.

Once your return is approved, please securely package the item and send it to:

Boutique Stitches
3 Grant Sq. Suite 178
Hinsdale, IL 60521-3351

Please do not send a return without first contacting us so that we can properly identify and process your return.

Our mailing address is not a retail storefront.

Refunds & Processing

Once an eligible return is received and inspected, or once we approve a refund where a return is not required, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original method of payment within 7 business days.

Original shipping charges are non-refundable for standard returns where the customer has changed their mind. If an item is defective, damaged, incorrect, or we made an error with your order, Boutique Stitches will cover any return shipping costs and any shipping costs associated with sending a replacement or corrected item.

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account after it has been processed by Boutique Stitches.

Important Notes

Please double-check all submitted spellings, personalization details, colors, and design information when placing your order. Boutique Stitches cannot accept responsibility for errors in information submitted or approved by the customer.

Minor color variations may occur due to differences in screen settings, thread dye lots, garment dye lots, or manufacturing variations and are not considered defects.

Normal wear and tear, improper care, misuse, or damage occurring after delivery that is unrelated to materials or craftsmanship is not covered by our quality guarantee.