Return & Quality Guarantee Policy

At Boutique Stitches, we take pride in delivering high-quality, beautifully crafted embroidery and thoughtfully curated products. Your satisfaction is our priority, and we stand behind the integrity of our work.

Contact us anytime at sales@boutiquestitches.com to let us know if you are not delighted with our products.

Custom Embroidered Items

Custom items are made-to-order and therefore not eligible for return or exchange unless they arrive with a defect in materials or craftsmanship. We offer a 30-day quality guarantee on all embroidery. If your item exhibits any of the following issues within 30 days of delivery, we will gladly repair, replace, or refund the item:

• Fraying or unraveling of threads

• Thread color bleeding or significant fading with normal care

• Crooked, skewed, or misaligned designs compared to the approved proof or placement guidelines

• Incorrect thread colors used (not matching the confirmed selection)

• Design placed inconsistently with the customer-approved mock-up

To request a resolution, please contact us at sales@boutiquestitches.com with your order number, a description of the issue, and clear photos. 

Note:

Please double-check all submitted spellings and design details when placing your order. We cannot accept responsibility for customer input errors.

Minor color variations may occur due to screen settings or dye lots and are not considered defects.

Curated (Non-Custom) Products

We accept returns or exchanges for our curated, non-personalized items within 30 days of delivery. Items must be in new, unworn, and unwashed condition with all original tags and packaging intact.

Customers are responsible for return shipping unless the item is defective or we made an error with the order.